Contact Us

Whether you've spotted something that needs updating, want to ask about how we rate new online casinos, or simply have feedback on the site, we want to hear from you. This page explains the best way to reach us and what we can and can't help with.

What we can help with

American Casinos is an independent research and comparison site. We don't operate any casino, hold player funds, or process deposits and withdrawals ourselves, so our team is best placed to help with questions about our content rather than your casino account. Reach out if you'd like to:

• Flag outdated information on a review, bonus offer, or licensing detail
• Ask how we arrived at an editorial rating for a listed casino
• Suggest a new online casino for us to research and consider covering
• Report a broken link or a technical issue with the site
• Share general feedback on how we can make the comparisons more useful

What to contact your casino about instead

Because we're not the operator, some things fall outside what we can resolve directly. If your question concerns any of the following, your first stop should be the casino's own support team, since they hold your account details and transaction history:

• Deposit or withdrawal delays on a specific account
• Bonus terms disputes or wagering requirement queries tied to your play
• Identity verification (KYC) requests or document uploads
• Account closures, self-exclusion requests, or password resets

Most licensed operators list live chat, email, and sometimes phone support directly on their site, usually with hours clearly stated. If you're unsure whether a casino is properly licensed before you contact them, that's exactly the kind of question we can help with.

Before you reach out about a specific casino

A little context speeds things up. If your message relates to one of the sites we cover — such as Raging Bull, Uptown Aces, Slots of Vegas, Ignition, or any other operator in our rankings — it helps if you mention:

• The name of the casino and the specific page or review you're referring to
• What information you believe is incorrect or out of date
• Any supporting detail, such as a screenshot or the date you noticed the issue

This lets us verify the point and correct it faster, keeping the site accurate for the next reader comparing casino sites.

How we handle bonus and offer queries

Welcome offers change often, and headline figures like a percentage match or free spins count are only part of the story. If you write in about a bonus discrepancy, we'll check it against the operator's published terms and update our listing if something has shifted. As a general rule, always read the full bonus terms directly on the casino's site before you claim an offer — wagering requirements, game restrictions, maximum withdrawal caps, and expiry windows are set by the operator and can change without notice.

A note on responsible gambling

If you're reaching out because gambling has stopped being enjoyable, is affecting your finances, or you want to know how to set limits, please don't wait to ask. We've put together dedicated guidance, including links to self-exclusion programs and national support organizations, on our Responsible Gambling page. Every licensed US operator offers deposit limits, time-outs, and self-exclusion tools, and support is available if gambling ever feels like it's becoming a problem rather than entertainment.

Learn more about how we work

If your question is really about our review process — how we assess licensing, RTP, payment speeds, or customer support quality — you may find the answer already covered on our About Us page, which explains our methodology in full. Our Terms and Conditions page also covers how the site operates, including our affiliate relationships and the limits of the information we provide.

Response times

We read every message that comes in, though as an independent site with a small editorial team, replies can take a little longer during busy periods. Corrections and licensing-related reports are prioritized, since accuracy is the whole point of a comparison site. General feedback and suggestions are reviewed on a rolling basis.

A quick reminder before you play anywhere

Whatever brings you to this page, it's worth keeping a few basics in mind whenever you're evaluating an online casino, whether it's one we've reviewed or one you've found elsewhere:

• Confirm the site holds a valid license appropriate to your state and that it uses HTTPS encryption
• Read the full bonus terms, including wagering requirements and expiry dates, before you deposit
• Set a deposit and time limit before you start playing, and never gamble with borrowed money
• Remember that Return to Player (RTP) figures are long-term statistical averages, not a prediction of what will happen in any single session
• Use a strong, unique password and enable two-factor authentication where the casino offers it

These checks take a few minutes and apply regardless of which operator you're considering, including any of the sites ranked on this page.

Getting in touch

We're an editorial site rather than a support desk, so please treat this as the channel for content questions, corrections, and feedback rather than account-specific casino issues. If in doubt about which category your message falls into, send it anyway — we'll point you in the right direction if it's something your casino's support team needs to handle instead.